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Reshaping the Therapy Services Department: Insights and Strategies for Effective Change Management



A while back, I facilitated a workshop aimed at reshaping the Therapy Services department within a healthcare organization—a growing department that grew to span four different locations. This complex task required thoughtful planning and a carefully selected team to represent their colleagues. As the first session unfolded, senior leadership endorsed the process, provided some parameters, and then did the most important thing of all—they left the room, allowing the team to take ownership of the change.


To set the tone for the day, we began with the song "Dare You to Move" by Switchfoot. Music has the power to inspire and catalyze change, and the lyrics were a perfect metaphor for our goals: "Welcome to the planet, welcome to existence. Everyone’s here, everyone’s waiting for you. What happens next? I dare you to move, I dare you to lift yourself up off the floor..." This powerful message challenged the team to evolve from their current state to their full potential, mirroring the transformation we aimed to achieve in the department.


The Role of Leadership in Fostering Change


Significant transformations often require shifts not only in processes but in leadership styles. Here are some impactful strategies we observed:

  • Empowering Autonomy: The leaders set the stage by outlining the objectives and then strategically stepped back. This act of giving space empowered the employees, placing them at the forefront of the initiative.

  • Enhancing Team Collaboration: Initially, there was a sense of skepticism. However, as the team members began to work in smaller, focused groups, a shift occurred. They moved from doubt to collaboration, each subgroup contributing to a cohesive solution that resonated with everyone.

  • Achieving Quick Consensus: The ability of the team to align quickly and effectively was not just impressive—it was transformative. The unified vision that emerged was a testament to the collective effort and shared goals.


Results and Reflections


The outcome was more than just a new department structure—it was a demonstration of what can be achieved when a team is united under a common vision. The process was akin to waiting for a new arrival in a family, culminating in a solution that everyone was proud of. The COO’s response, "I love it!", echoed the sentiment of all involved.


Strategies for Enhanced Employee Engagement


  • Leadership Withdrawal: Knowing when to lead and when to let the team take the reins can significantly impact the effectiveness of the team.

  • Incorporating Creative Elements: Utilizing music or other creative mediums can elevate morale and encourage innovative thinking.

  • Building Trust Through Collaboration: A culture of trust and collaborative effort is essential for turning challenges into opportunities for growth.


Leading Effectively Through Inspiration


Effective leadership involves more than just giving orders—it’s about inspiring, empowering, and stepping back when necessary. Switchfoot's motivating song proved to be a catalyst for change, perfectly illustrating how creative elements can elevate the energy in a session and contribute to positive team dynamics.


I encourage leaders to consider how to incorporate similar strategies to inspire their teams. What innovative methods have you used to motivate your team? Share your experiences below.


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